Privacy Policy

1. Introduction

Charoen Craft ("we", "us", "our"), located at 47 Thanon Phang Nga, Talat Yai, Phuket 83000, Thailand, operates the website at charoencx.info and provides watch repair and restoration services.

We are committed to handling your personal data carefully and in a manner consistent with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand and other applicable regulations. This policy explains what data we collect, how we use it, how long we keep it, and what rights you have in relation to it.

If you have any questions about this policy or about your data, please contact us at [email protected].

2. Data We Collect

We collect personal data only when it is provided by you through the contact form on our website, via email, or in person at the workshop. This may include:

• Your full name
• Email address
• Phone number (if provided)
• Messages and enquiry details you write to us
• Information about your watch relevant to the requested service

We also collect limited technical data automatically when you visit our website, including IP address, browser type, pages visited, and referring URL. This is collected via analytics tools and cookie technology. See Section 5 for more on cookies.

Legal basis: Personal data submitted through enquiry forms is processed on the basis of your consent and/or our legitimate interest in responding to service enquiries. Analytics data is processed on the basis of your cookie consent.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiry or service request
• Coordinating and delivering watch repair or restoration services
• Providing updates on work in progress or ready for collection
• Maintaining service records for the period covered by our workmanship warranty
• Improving the functionality and content of our website

We do not send marketing emails without your explicit consent. We do not sell, rent, or share your personal data with third parties for commercial purposes.

We may share limited data with service providers who assist us with website hosting and analytics, under data processing agreements that require them to protect your information.

4. Data Retention

We retain personal data for the following periods:

• Enquiry data (name, email, message): up to 12 months from the date of enquiry, unless a service relationship follows
• Service records (including contact details and watch information): up to 3 years from the date of service, to support any warranty claims or follow-up
• Analytics data: retained in aggregated or anonymised form; individual session data is typically retained for up to 26 months by our analytics provider

After these periods, personal data is deleted or anonymised. You may request earlier deletion — see Section 7.

5. Cookies

Our website uses cookies — small text files stored on your browser. We use the following categories:

• Essential cookies: Required for the site to function correctly. These cannot be declined.
• Analytics cookies: Help us understand how visitors use the site (pages visited, time spent). Optional.
• Preference cookies: Remember choices you have made on the site. Optional.

You can manage cookie preferences via the consent notice shown on your first visit, or at any time through our Cookie Policy page.

6. Third-Party Links and Services

Our website may include a Google Maps embed to help you find our location. Google may collect data when you interact with the map; please refer to Google's privacy policy for details.

Links to external websites are provided for reference only. We are not responsible for the privacy practices or content of those sites.

7. Your Rights

Under the PDPA and applicable law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict certain processing of your data
• Request portability of your data where technically feasible
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

9. Security Measures

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include secure server hosting, limited staff access to personal data, and regular review of our data handling practices.

No system is entirely without risk. If a data breach occurs that is likely to affect your rights, we will notify you in accordance with applicable law.

10. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with a revised "Last updated" date. Continued use of the website after changes are published constitutes acceptance of the revised policy.