Voices from the workshop
What Owners Have Found, Arriving Here With a Watch
A selection of accounts from clients who brought a timepiece to us — what they came for, what they experienced, and how they feel about the result.
Back to Home15+
Years of watch work
400+
Pieces serviced
4.9
Average client rating
60%
Return or referred clients
In their own words
Client Reviews
Somchai K.
Phuket Town
"I brought in my father's old Seiko, which had been sitting in a drawer for about ten years. I was not sure it could be salvaged. Krit spent a good amount of time looking it over before he even mentioned a price. The watch came back running more steadily than I could remember it ever running. The condition note explained everything that had been done, which I appreciated."
May 2025 · Service & Oiling
Nipa P.
Patong, Phuket
"The crystal on my dress watch cracked and I was worried about finding the right replacement. The team sourced something very close to the original and showed it to me before fitting. The bezel, which had been a little loose, is now properly seated. I was kept informed throughout and there were no surprises on the bill."
April 2025 · Crystal & Bezel Service
David M.
Bangkok (visiting)
"I have a small collection of vintage pieces and I have tried several workshops over the years. What I noticed here — and valued — was that nobody tried to oversell the work. They told me one of the watches did not need a service yet, which saved me money. The one they did service came back in noticeably better shape. I will plan visits around my trips to Phuket."
May 2025 · Service & Oiling
Wanchai T.
Chalong, Phuket
"My grandfather's watch went in for a full restoration. I was told from the start that the process would take several weeks and I should not expect a quick turnaround. That was fine — the watch had been waiting for decades. The written plan they gave me before starting was reassuring. It came back running well and looking close to how I imagine it once looked."
April 2025 · Full Vintage Restoration
Aranya S.
Rawai, Phuket
"I had my sports watch serviced — a diver that I wear almost every day in Phuket's heat. They mentioned the climate's effect on lubricants, which I had not considered, and suggested a slightly shorter service interval given conditions. That felt like practical, local knowledge rather than something I would have found in a manual."
May 2025 · Service & Oiling
James L.
Cherng Talay, Phuket
"The crystal on my wife's watch had a chip on the edge — not broken, but noticeable. Charoen Craft sourced a replacement that matched the original very closely. The work was careful, explained clearly, and done within the time I was given. Small job, but handled as if it mattered."
April 2025 · Crystal & Bezel Service
Longer accounts
Three Watches, Three Outcomes
A closer look at how we approached some of the more involved work that has come through the workshop.
Case Study 01
A 1968 Swiss Manual-Wind
Service: Full Vintage Restoration
Challenge
The movement had not run in over twenty years. Several pivots were dry, one wheel had visible wear marks, and the mainspring required replacement. The dial and hands were original and needed to be left untouched.
Approach
A written plan was prepared and agreed before work began. The movement was fully disassembled, cleaned, and rebuilt. A correct-era mainspring was sourced. The worn wheel was replaced with a period-appropriate component. Dial and hands were cleaned only with the most conservative method.
Result
The watch now runs at a consistent rate verified on the timing machine. The original dial and hands were returned untouched. The owner described it as looking and running "better than he could have hoped."
Case Study 02
A Daily-Wear Japanese Automatic
Service: Service & Oiling
Challenge
The owner had noticed the watch losing four to six minutes per day — well outside its original specification. The watch had not been serviced since purchase, roughly seven years prior, and was worn daily in a warm, coastal environment.
Approach
After disassembly, the rotor bearing showed wear and the oils throughout had degraded. The movement was cleaned fully, the rotor bearing replaced, and fresh lubricants applied in correct quantities and positions. The climate and wear pattern were noted in the condition record.
Result
The watch was returned running within the manufacturer's specified accuracy range. The owner was advised to consider a service within four years given the daily wear in Phuket conditions. A shorter interval than the manufacturer's standard recommendation.
Case Study 03
A Sports Diver with a Cracked Crystal
Service: Crystal & Bezel Service
Challenge
The owner had struck the crystal against a boat rail. There was a clean crack across the face and a chip at the edge. The water resistance had been compromised and the bezel click was noticeably uneven. The movement appeared undamaged.
Approach
A compatible sapphire replacement was located and presented to the owner with the cost before proceeding. The crystal was replaced, the bezel click mechanism cleaned and its spring checked, and the case tube and crown gasket refreshed. The movement itself was left untouched.
Result
The watch was returned with a correctly seated crystal, an even bezel click, and refreshed sealing. The owner described the result as looking "better than before the accident." The movement had not been disturbed unnecessarily.
Come and see us
Find the Workshop
Contact & Location
- +66 95 372 6048
- [email protected]
-
47 Thanon Phang Nga, Talat Yai
Phuket 83000, Thailand
Opening Hours
- Tuesday – Friday10:00 – 18:00
- Saturday10:00 – 16:00
- Sunday & MondayClosed
Walk-ins welcome. For vintage pieces or complex enquiries, a message before visiting is helpful so we can set aside the right amount of time.
Ready to Bring Your Watch In?
Get in touch and we will find the right time to look at your watch carefully and share what we find.
Get in Touch